Sales:Finding Pride

The first thing that I thought of when I sat down to write this post was what image I could associate with pride? This is what I came up with–an adorable, puffy bird. Thus, here she or he is, puffy and proud. When I say finding pride, I am not speaking of the hubris that is generally associated with the cardinal sins–the one that entails you believing you are above others, etc. I am talking about taking pride in what you do. The irony of all this is that it came to me when I was thinking about my day job. As I reach the last six or so months before I have my bright and shiny degree in my hand, I’ve begun to think about my future and where it’s headed in terms of my day job. The reason I chose a degree in marketing is first and foremost, because I truly do love it. It’s business and creativity all bundled into one. What I didn’t expect it to do was to make me enjoy my day job more and to make me see where I can go with the institution that I am at now. Yesterday was one of those days where I realized how much I like what I do as a day job. The reason? I had to step back and look at the company I work for and analyze it. Most of you know that I work for a bank, due to social media regulations at the institution and for my own privacy reasons, I will not tell you which bank I am associated with; however, with a bad economy caused by poor banking regulations, some people think banker and instantly think one or both of two things, corruption and “big bad banks”. I took a step back yesterday and looked at this company I work for. We don’t embody those things, and I don’t embody them either. I’m honest to all of my customers. I tell them the truth of what I am doing and why I am doing it, and guess what? The people within the organization expect that. In my marketing class, which is wrapping up this month, we concentrated on service marketing–the core philosophy of which is not that the customer is always right (in fact there was a whole section devoted to firing your customer) but that service quality leads to higher profits, happier customers and happier employees. It concentrated on the core values of team work and doing it right the first time. It helped me to see how I could apply this as a manager at a bank, developing business and consumer relationships that will both enrich the customers life and enhance our profits. The perspective is this: focus on pleasing your customer with superior quality and the profits will come as a result. If they don’t–you aren’t doing your job. I applied this in my own job and with my drive it’s had good results–ones that I hope will help me secure an advancing career. I realized as I sat and drew up an action plan for the first time–a serious hardcore action plan with goals that are quite high, that I could do it because I was, I am, proud of who I am and what I do. Then as I came home to my other job, the one I share with you weekly, and any time you open a book of mine–my true number one passion, I realized that as I became an author and stressed about deadlines (Dad and Jeff, stop nodding your heads and saying I told you so) I lost something. I stopped realizing what I had accomplished. In less than a year I published 2 full length novels and a children’s book. Holy, snowballs. I did that. Then as I sat in the car,

two  copies of Walking in the Shadows signed and ready for the local bookstore that had requested them pressed against my chest, I realized for the second time in the day that I published this. I am proud of this. Moral of the story is when we lose sight of what we have done and constantly look forward to where we are going, we lose sight of why we are doing what we are doing. The passion that was once a flame, is a dying ember. Now it’s a full fledged forest fire, and I can’t wait to see what I do next BUT I realize what I’ve already done is quite good as well. 

I prompt you do to this–find your pride in small doses and let it ignite that passion from a dying ember to a forest fire. I can’t wait to see what you will do next, too.

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5 thoughts on “Sales:Finding Pride

  1. Pingback: Pride and Failing to Prepare the Ground | HR Perspectives

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